Privacy Policy

At ZeroTrace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under global privacy laws, including the GDPR, CCPA, and other applicable regulations.

• Account information: email address, username, hashed passwords.
• Usage data: device information, access times, dashboard activity, and log data.
• Support data: communications with support, warranty claims, and troubleshooting logs.
• We do NOT collect sensitive personal information (e.g., government ID, financial data) unless strictly required for legal compliance.

• To provide and maintain your dashboard and account functionality.
• To ensure device security, prevent fraud, and comply with legal obligations.
• To process warranty claims, support requests, and service updates.
• To improve our products and services (aggregated, anonymized analytics only).

ZeroTrace does not and will never sell your personal data to third parties. Data is only shared with trusted processors (e.g., cloud hosting, payment processors) strictly as necessary to provide our services and as mandated by law.

We use industry-standard security measures and access controls to protect your data against unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted at rest and in transit. Access to user data is strictly limited to authorized personnel only.

• Right to access: You may request a copy of your personal data at any time.
• Right to rectification: You can correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): You may request deletion of your data, subject to legal retention requirements.
• Right to restrict processing: In certain cases, you can restrict how your data is used.
• Right to object: You can object to processing for marketing or other purposes.
• Right to data portability: You can obtain your data in a portable format.
• California residents: You have additional rights under the CCPA, including the right to opt out of the sale of personal information (which we do not perform).

Your information may be transferred to and processed in countries outside your own. We ensure all such transfers comply with relevant data protection laws (e.g., Standard Contractual Clauses for the EU/EEA).

We retain your personal data only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Data is deleted or anonymized when no longer required.

We may disclose your information if required by law, legal process, or to protect our rights, users, or the public. We reserve the right to challenge any overbroad or inappropriate legal requests.

ZeroTrace reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page and are effective immediately for new users and after notice for existing users.