Shipping Policy — Physical & Digital Products

This Shipping Policy applies to both instant digital delivery and physical shipments. By ordering, you agree to the latest version of this Policy. ZeroTrace may update this Policy at any time; updates are effective immediately for new orders.

• Electronic Delivery: Digital licenses/activation codes are delivered automatically to your email and/or dashboard after payment.
• Activation Timeline: Most activations occur within minutes. In rare cases, allow up to 24 hours (or 2 business days for technical delays).
• Support: If you do not receive your product, check your spam folder or contact support@zerotrace.pw.
• No Shipping Fees: Digital products are not subject to shipping or customs fees.

This section applies to all physical hardware shipments. Please read before ordering.

All orders ship via DHL for speed, reliability, and global coverage.

Orders are shipped from Germany.

We ship to most countries. If unsure, contact admin@zerotrace.pw.

• Orders process in 1-3 business days after payment.
• Orders on weekends/holidays process next business day.

Pre-orders are available for select items. Payment is taken immediately. Estimated shipping dates appear on product pages.

• If your order includes pre-order and in-stock items, all items ship together unless stated otherwise.
• Notification and tracking provided when shipped.

• Europe: 2-7 business days
• Worldwide: 5-15 business days (customs/weather may affect timing)

Times are estimates and not guaranteed.

Shipping is calculated at checkout. Final costs shown before payment.

All DHL shipments include tracking. Tracking number is emailed after dispatch.

• Physical orders may incur customs/import fees.
• These fees are not included in the product or shipping price and are the buyer’s responsibility.
• Contact your local customs office for details.

For lost/damaged/delayed shipments, contact admin@zerotrace.pw with your order/tracking number. We will assist and work with DHL as appropriate.

Ensure your shipping address is accurate. ZeroTrace is not responsible for shipments to incorrect addresses provided by the customer.

ZeroTrace reserves the right to change this shipping policy at any time. Updates apply to all new orders from the date of update. Continued use of our services means acceptance of the latest version.