Shipping Policy

This Shipping Policy explains how ZeroTrace handles orders and shipments for our ESP32-S3 modules and related products. Please read carefully before making a purchase.

All orders are shipped exclusively via DHL. We have chosen DHL for its speed, reliability, and global coverage.

All products are shipped from Germany. This ensures fast and traceable service for European and worldwide customers.

We ship to most countries worldwide. If you are unsure whether we can ship to your location, please contact us at admin@zerotrace.pw before ordering.

• Orders are typically processed within 1-3 business days after payment.
• Orders placed on weekends or German public holidays will be processed the next business day.

Pre-orders are accepted for selected products. If you place a pre-order, your payment will be processed immediately to reserve your item. Estimated shipping dates for pre-orders are provided on the product page and may be subject to change.

• If your order contains both in-stock and pre-order items, the entire order will be shipped together once all items are available, unless otherwise stated.
• You will receive a notification and tracking number as soon as your pre-order has shipped.
• If you have questions about your pre-order status, please contact admin@zerotrace.pw.

• Europe: 2-7 business days
• Worldwide: 5-15 business days (depending on destination and local customs)

Delivery times are estimates and may vary due to customs or other factors beyond our control.

Shipping costs are calculated at checkout based on your destination and package weight. You will see the final shipping charge before payment.

All shipments include DHL tracking. You will receive a tracking number via email when your order is dispatched.

• International orders may be subject to customs duties, import taxes, or fees imposed by your country.
• These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
• Please check with your country’s customs office for details before ordering.

If your package is lost, damaged, or significantly delayed, please contact us at admin@zerotrace.pw with your order details and tracking number. We will work with DHL to resolve the issue as quickly as possible.

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.