This Support Policy explains what ZeroTrace support covers, how to request it, and our response expectations.
1. Support Policy Overview & Right to Update
This Support Policy explains how ZeroTrace provides support for its products and services. By requesting support, you agree to this policy, which may be updated at any time. Changes take effect immediately upon posting.
2. Who We Support
Support is available only to legitimate customers and users of ZeroTrace products and services. We may require proof of purchase or account verification.
3. Support Channels
- Email: support@zerotrace.pw
- Dashboard: Support requests may be submitted through the user dashboard (if available).
- Other Channels: We do not offer phone support unless specifically stated. Social media is not a support channel.
4. What Support Covers
- Product setup and activation
- Troubleshooting technical issues with ZeroTrace products/services
- Warranty and returns (if applicable)
- General product usage questions
- Bug reporting
5. What Support Does Not Cover
- Third-party products or integrations not made by ZeroTrace
- Custom modifications, unsupported use, or reverse engineering
- General IT help outside ZeroTrace products
- Training or consulting (unless contracted)
6. Response Times
We aim to respond to support requests within 2 business days. Response times may be longer during weekends, holidays, or high volume periods.
7. Abuse & Refusal of Service
We reserve the right to refuse or terminate support for abusive, threatening, or fraudulent users, or where requests are unreasonable, excessive, or outside the scope of this policy.
8. Changes to Support Policy
ZeroTrace may update this Support Policy at any time. Updates are effective immediately when posted. Continued use of our support services means you accept the updated policy.
Contact Support
For support, email support@zerotrace.pw