Name: ZeroTrace
Address: DE

Question 1

What is ZeroTrace?

Accepted Answer

ZeroTrace is a German company specializing in cybersecurity hardware and software. We build HID automation devices, OSINT software, and firmware tools designed for authorized security testing, research, and training.

Question 2

What's the difference between ZeroTrace and Hak5?

Accepted Answer

Both companies make HID and security testing hardware. ZeroTrace's key differences: no subscription fees (Hak5 charges for Cloud C2 and Payload Studio Pro separately), WiFi connectivity is included by default, a no-log policy is enforced, and devices are hand-assembled in Germany. ZeroTrace also includes lifetime updates at no additional cost.

Question 3

How does ZeroTrace compare to Flipper Zero?

Accepted Answer

Flipper Zero is a multi-tool consumer device focused on RF, NFC, and infrared. ZeroTrace focuses on HID automation, OSINT software, and authorized penetration testing workflows. ZeroTrace devices include WiFi, a cloud dashboard, and professional tooling not available on Flipper Zero.

Question 4

What's included with my purchase?

Accepted Answer

Every hardware purchase includes the device, dashboard access (lifetime), all firmware variants, lifetime firmware updates, and access to the community Discord. Software purchases include the tool license and all updates.

Question 5

Are your tools compatible with all operating systems?

Accepted Answer

Yes. ZeroTrace devices work across Windows, macOS, Linux, Android, and smart TVs. Our hardware is platform-agnostic, requires no additional drivers, and supports 50+ keyboard layouts for international use.

Question 6

Where do you ship to?

Accepted Answer

We ship worldwide from Germany. Delivery times and customs duties vary by country. EU customers typically receive orders within 3-5 business days. International orders may take 7-14 business days depending on customs clearance.

Question 7

Do you charge customs or import fees?

Accepted Answer

Customs duties and import taxes are the responsibility of the buyer and vary by country. EU customers are not subject to additional import duties. Non-EU customers should check their local customs rules before ordering.

Question 8

Can I get an invoice for business purchases?

Accepted Answer

Yes. Write us at admin@zerotrace.pw with your business name and VAT number and we'll provide a VAT-compliant invoice for your records.

Question 9

What is your return and warranty policy?

Accepted Answer

All ZeroTrace hardware comes with a warranty against manufacturing defects. If your device has a hardware fault, write us at admin@zerotrace.pw and we'll arrange a replacement or repair. We offer developer-direct support for all warranty claims.

Question 10

Do you collect logs from my device?

Accepted Answer

No. ZeroTrace has a strict no-log policy. We do not collect, store, or transmit any data from your devices, sessions, or payloads. Your operations remain completely private.

Question 11

Do you have remote access to my device?

Accepted Answer

No. Once you receive a ZeroTrace device, you have complete control. There are no backdoors, remote access mechanisms, or kill switches. The device is yours.

Question 12

Why do I need to log in to the dashboard?

Accepted Answer

The dashboard stores your scripts, device configurations, and settings. Login is required to associate this data with your account. We collect the minimum necessary data to provide the service. See our Security & Transparency page for full details.

Question 13

Is it legal to use ZeroTrace tools?

Accepted Answer

ZeroTrace tools are legal for authorized security testing, research, education, and automation. Users are responsible for obtaining proper written authorization before testing any system they do not own. Unauthorized use against systems you don't own or have explicit permission to test is illegal in most jurisdictions.

Question 14

Can I use these tools for penetration testing?

Accepted Answer

Yes. ZeroTrace tools are designed specifically for professional security research and penetration testing in authorized environments. Always obtain written authorization before any testing engagement.

Question 15

What does 'lifetime updates' mean?

Accepted Answer

Lifetime updates means you receive all future firmware releases, feature additions, and security patches for your product - at no additional cost - for as long as the product is supported. There are no paid upgrades or version tiers.

Question 16

What's included in the software suite?

Accepted Answer

The software suite includes a unified web dashboard for device management, a desktop application, a scriptable automation environment, a script library, a debugger, and more - all included with your purchase.

Question 17

How often do you release updates?

Accepted Answer

We release firmware updates and new features on a regular basis, typically multiple times per month. Bug fixes are often addressed within days of being reported. Subscribers to our Discord receive update notifications directly.

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