Shipping Policy

This Shipping Policy applies to ZeroTrace hardware shipped from Germany and to digital firmware delivered through the dashboard.

• Electronic delivery: licences and activation codes are delivered to your dashboard and email after payment.
• Timeline: typically within minutes; allow up to 24 hours in rare cases.
• Support: if you have not received your product, check spam and contact admin@zerotrace.pw.
• No shipping fees apply to digital products.

All physical orders ship from Germany via DHL.

• Orders process in 1–3 business days after payment.
• Weekend and holiday orders process on the next business day.

• Germany: 1–3 business days
• EU / EEA: 2–7 business days
• Worldwide: 5–15 business days (customs and weather may affect timing)

Shipping is calculated at checkout. Final costs are shown before payment.

All DHL shipments include tracking; the tracking number is emailed after dispatch.

• Orders outside the EU may incur customs or import fees.
• These fees are not included in the product or shipping price and are the buyer's responsibility.
• Contact your local customs office for details.

For lost, damaged, or delayed shipments, contact admin@zerotrace.pw with your order or tracking number. We will assist and work with DHL where appropriate.

Please ensure your shipping address is accurate. ZeroTrace is not responsible for shipments to incorrect addresses provided by the customer.