Legal & Policies

Review all ZeroTrace policies and legal documents. We reserve the right to update these at any time, so please check back regularly for changes.

All Documents

Browse Policies

Select a document below to read the full policy

Terms of Service

These Terms of Service define your rights and responsibilities when using ZeroTrace products and services. Usage is strictly limited to authorized, ethical, and lawful security research and education only.

Privacy Policy

This Privacy Policy describes how ZeroTrace collects, uses, shares, and protects personal data in accordance with the GDPR, CCPA, and other international privacy laws.

Returns Policy

This Returns Policy outlines the conditions for returning physical hardware and digital licenses. Digital items are non-refundable once activated, except where legally required.

Shipping Policy — Physical & Digital Products

Covers fulfillment timeframes, delivery methods, and digital activation policies for both hardware and downloadable software.

Cookies Policy

This Cookies Policy explains how ZeroTrace uses cookies and similar tracking technologies in compliance with EU and international regulations.

Acceptable Use Policy

This Acceptable Use Policy prohibits unauthorized surveillance, stalking, espionage, or deployment without informed consent. Only ethical use by certified professionals and learners is allowed.

End User License Agreement (EULA)

This EULA governs use of ZeroTrace software and firmware, requiring the user to obtain written permission for any monitored system and forbidding any unlawful, covert, or unauthorized use.

Certifications & Compliance

Details certifications, international compliance standards, and how ZeroTrace aligns with lawful use obligations across jurisdictions.

Support Policy

Outlines the support we provide, including eligible users, covered products, response timeframes, and legal limitations on misuse.

Disclaimer

ZeroTrace disclaims liability for any unlawful use of its tools. Users are solely responsible for ensuring proper authorization and compliance with local laws.

Legal Notice (Impressum)

Company identity, registration details, and responsible parties under §5 TMG and §18 MStV (Germany).

Data Protection Impact Assessment (DPIA)

Summary of internal data protection assessments conducted for ZeroTrace logging infrastructure, consistent with GDPR Article 35.

Data Processing Agreement (DPA)

This agreement governs the relationship between ZeroTrace and users when personal data is processed through our infrastructure, outlining responsibilities under GDPR and other laws.

Responsible Disclosure Policy

Describes how security researchers can safely report vulnerabilities in ZeroTrace systems, and our commitment to coordinated resolution.

Data Retention Policy

Explains how long different types of data are stored in our database before being automatically deleted, and details about our backup and recovery policies.